Refund Policy

Last updated: 18 May 2026

This document sets out the refund policy for services of the EVO platform and is an integral part of the Public Offer. The canon was adopted by decision DEC-245 (18 May 2026).

1. Proportional refund formula

refund = unit_price(qty) × (paid − delivered) unit_price — taken from the tariff grid for the actually delivered volume (qty_delivered), not the paid one.

Example: 20 reviews paid for at $7 each ($140), 15 delivered. Unit price for 15 units = $7 (same tier). Refund = 7 × (20 − 15) = $35.

The final refund amount is shown when the request is submitted, before confirmation.

2. Refund request window

A refund is available within 14 days after days_max (the final order delivery deadline recorded in the confirmation email and in the Telegram bot).

After this period the order closes automatically (completed_by_default). A refund after closure is only available where a system error of the Provider is proven.

For "Monitoring" (subscription) no grace period applies; a refund is only possible where access cannot be provided due to the Provider's fault.

3. When the right to a refund arises

Situation	Available option
Volume not delivered on time (incomplete)	Proportional refund immediately or free additional work (at the customer's choice)
Fully delivered, target not achieved, no negative reviews (extending)	Additional work (by default) or opt-in: decline and receive a proportional refund
Target not achieved due to negative reviews from real customers (negative_interference)	Proportional refund for the unachieved portion or ordering negative review neutralisation
Service not delivered due to the Provider's fault	Full refund

4. Additional work instead of refund (opt-in)

With status extending, the Customer receives free additional work by default. To decline and receive a refund — send a request to support@evo.do.

If the Customer does not respond within 48 hours after the additional work notification — the work continues automatically.

5. Refund method and timing

The refund is issued via the original payment method.

Timing after approval:

Bank card — up to 10 business days.
SBP — up to 3 business days.
Cryptocurrency — up to 3 business days, at the rate at the time of the refund.
PayPal / Stripe — up to 10 business days.

A request is reviewed within 5 business days.

6. Anti-fraud rules

One refund per Customer within 90 days; repeat requests — manual review.
A refund of more than 50% of the order amount — manual review.
Intentional lowering of the rating by the Customer — the order is closed without a refund.

7. Refund request procedure

7.1. Write to support@evo.do with the subject "Refund — [order number]".

7.2. Provide:

Account email.
Order number (from the post-payment email or from the Telegram bot).
Payment amount and date.
Payment method.
Selected option: refund / additional work / neutralisation.

8. Cases of refund refusal

The service has been delivered in full (status completed).
The request is submitted after the grace period (days_max + 14 days).
The Customer has breached the terms of the Offer.
The order has been closed as completed_by_default without a system error of the Provider.
Intentional lowering of the rating by the Customer.
The payment cannot be identified.

9. Contacts

Email: support@evo.do
Public Offer: evo.do/en/legal/terms/
Company details: evo.do/legal/company/