Public Offer

Last updated: 18 May 2026

This document is a public offer of ROVLEX INTERNATIONAL LTD (brand EVO), Company number 16314439, registered office: 128 City Road, London EC1V 2NX, United Kingdom (the "Provider"), and is addressed to any individual with legal capacity, sole trader, or legal entity (the "Customer") regarding the provision of services of the EVO platform.

1. Subject of the agreement

1.1. The Provider grants the Customer access to the EVO software and analytics platform: reputation monitoring and analytics, rating growth on maps and directories, review management.

1.2. The specific scope of services is determined by the pricing plan selected by the Customer (see services and pricing).

2. Conclusion of the agreement (acceptance)

2.1. The agreement is deemed concluded from the moment the Customer performs implied acts: registering on the service, placing an order and/or paying for the services.

2.2. The Customer confirms that they have read and accepted the terms of the Offer, the Privacy Policy, the refund terms, and the service delivery procedure.

3. Price and payment

3.1. The price is determined by the tariffs at evo.do/pricing/. Payment is made in advance via the connected payment providers.

3.2. When tariffs change, the Provider notifies the Customer at least 14 days in advance. Periods already paid for are not recalculated.

3.3. Accepted methods: MIR/Visa/Mastercard cards, SBP, cryptocurrency (USDT TRC-20, BTC, TON), PayPal. Active methods are displayed at checkout.

4. Rights and obligations of the parties

4.1. The Provider undertakes to grant access to the service in accordance with the selected tariff, to provide technical support (support@evo.do), to preserve confidentiality of data, and to fulfil the warranty obligations set out in §5.

4.2. The Customer undertakes to pay for the services in a timely manner, to use the service as intended, not to violate applicable law, to safeguard their account credentials, and to maintain access to the Google Business Profile throughout the entire period of service delivery.

5. Provider's guarantees

5.1. Core promise

5.2. By product

Product	What we guarantee	"Delivered" =
Reviews on maps	Posting of N reviews on the selected platform within the stated deadline	N reviews are published and visible in the platform's public listings
Rating growth	Reaching target_rating provided that no negative reviews from real customers appear during the work period	The platform's average rating has reached target_rating ± 0.05 at the moment of the final check
Monitoring	Access to platform data for the entire paid period	Access is open + data is updated daily
Review responses	Publication of N responses in the Google Business Profile within the stated deadline	N responses are published and visible; the deadline starts counting from the moment OAuth access is granted

5.3. Performance deadline

The deadline is calculated at the moment the order is placed (days days_min — days_max) and is recorded in the confirmation email and in the Telegram bot. After payment, days_max becomes the Provider's contractual obligation.

5.4. Delivery workflow (5 stages)

1. Day 0 — payment. The order is created with status pending. In the customer area: days_max and the order parameters.
2. Day 1 — days_min — execution. Status in_progress. Intermediate results are tracked by the system.
3. Day days_max − 1 — internal review. The system captures a snapshot: rating, delivered volume, negative reviews.
4. Day days_max — final review + 4 branches:
   • A. Delivered, target achieved → report with confirmation, status completed.
   • B. Fully delivered, target not achieved, no negative reviews → free additional work (extending). The Customer is entitled to refuse and choose a proportional refund (opt-in).
   • C. Fully delivered, negative reviews appeared during the work period → status negative_interference. Choice: neutralisation of the negative reviews or a proportional refund.
   • D. Partially delivered → status incomplete. Choice: proportional refund or free additional work with a new deadline.
5. Day days_max + 14 — closure. If the Customer has not selected an option — the order closes automatically (completed_by_default). After closure no refund is possible (except for a system error by the Provider).

5.5. Force majeure circumstances (9 cases)

The deadline is extended without triggering the refund formula in the following cases:

1. The platform's moderation removed published reviews for TOS violations.
2. Negative reviews from real customers reduced the average rating during the work period.
3. The Customer changed the password or revoked Google Business access.
4. The Customer deleted or renamed the Google Business account.
5. The platform flagged the listing and places reviews on manual moderation (pre-publish hold).
6. The platform suspended acceptance of reviews in the region or category.
7. The Customer did not provide OAuth access for the "Responses" product.
8. A regulatory action (RKN, FAS, etc.) blocked the tool in use.
9. The Customer withdrew the location listing from the platform.

5.6. Refund formula and window

Details: Refund Policy.

5.7. Anti-fraud

• One proportional refund per Customer within 90 days; subsequent ones — manual review.
• A refund of more than 50% of the order amount — manual review.
• Intentional lowering of the rating by the Customer — the order is closed without a refund.

6. Service delivery procedure

Workflow, activation timelines, notifications, and order statuses are described in the document "Service Delivery Procedure".

7. Refund of funds

The detailed refund policy is in the document "Refund Policy". The formula and window are in §5.6 of this Offer.

8. Liability of the parties

8.1. The aggregate liability of the Provider is limited to the amount actually paid by the Customer for the period in which the cause of the claim arose.

8.2. The Provider is not liable for temporary unavailability caused by the reasons listed in §5.5.

9. Confidentiality

The terms of personal data processing are set out in the Privacy Policy.

10. Term and termination

Either party may terminate the agreement with 14 days' notice. The Provider may restrict access in case of a breach of the Offer.

11. Changes to the terms

Current version: https://evo.do/en/legal/terms/. Continued use of the service = agreement with the changes.

12. Dispute resolution

Disputes are resolved through negotiations and, failing that, in court under the laws of England and Wales.

13. Provider's details

Full details: company page.