Service Delivery Procedure
Revision dated 29 May 2026 · v1.0This Procedure describes how ROVLEX INTERNATIONAL LTD (brand EVO) delivers business reputation management services: modes of operation, order stages, notifications, statuses, guarantee, and the acceptance procedure. The document is an annex to, and an integral part of, the Public Offer.
1. Approach
We work with business reputation transparently and within the rules of the platforms. Growth of the reputation score and of the number of reviews is accompanied by monitoring of mentions and professional responses on behalf of the business.
Principles.
· No artificial inflation and no bypassing of platform moderation.
· We do not hide negative feedback — we manage reputation openly.
· We do not filter incoming feedback by tone.
· We manage reputation on behalf of the business, without misleading customers.
2. Modes and units
The mode is determined by the Customer's current reputation score on the selected platform.
| Mode | When | What it is | Volume |
|---|---|---|---|
| Rating Growth | score ≤ 4.4★ | raising the reputation score to a target value | target "start★ → target★" by the deadline; the delivered volume is measured by the share of progress toward the target in rating |
| Review Growth | score > 4.4★ | strengthening the position when the rating is already high | plan items by the deadline |
The unit of measurement in the "Review Growth" mode is a plan item. In the "Rating Growth" mode the unit of result is reaching the target score; the intermediate result is expressed as the share of progress toward the target.
3. Activation timelines and pace
The order is activated within 1 business day after payment. The pace of work and the planned deadline are stated at the moment of order placement and recorded in the start act. The deadline is calculated with a buffer and is given as a single value, not a range.
4. Order stages, documents, and notifications
At each stage the Customer receives a notification through the selected channel and the corresponding document.
| Stage | Document | Notification |
|---|---|---|
| Payment (day 0) | Order confirmation · Payment receipt | N-1 — payment confirmation |
| Start (day 1) | Act of commencement of service No. …/1 (start analysis) | N-2 — work started |
| Work in progress (≈50%) | Progress report | N-3 — interim report |
| Completion (planned deadline) | Act of service delivery No. …/2 (status-dependent) | N-4 — outcome (one of the branches) |
| Closure (deadline + 14 days) | — | N-5 — automatic closure (except for partial delivery) |
All documents carry the cross-cutting order number No. G-XXXXX. The support channel is Telegram @evo_orders_bot and/or email orders@evo.do.
5. Completion statuses
The final act reflects the actual order status. The wording "delivered" is not applied to partial delivery.
| Status | Meaning |
|---|---|
| completed | The service has been delivered in the agreed volume |
| completed_by_default | Accepted by default (5 business days without objections from the Customer) |
| extending | Deadline extension at the Provider's expense (refund available at the Customer's choice) |
| negative_interference | External interference (negative reviews from real customers during the work period) |
| incomplete | Partial delivery — free additional work or proportional refund |
| refunded_partial | A proportional refund has been applied for the unfulfilled portion |
6. Guarantee and proportional refund
We guarantee delivery of the ordered service within the stated timeframe. If the deadline is breached — a proportional refund for the unfulfilled portion. The deadline is stated at the moment of payment. Where objective reasons cause a delay, the deadline is extended or additional work is offered — at the Customer's choice.
The amount of the proportional refund depends on the order mode.
The refund window is the planned deadline + 14 days. The detailed policy and anti-fraud rules are in the Refund Policy and §5.6–5.7 of the Offer.
7. Force majeure circumstances
In a number of cases the deadline is extended without triggering a refund (platform moderation, negative reviews from real customers, withdrawal of access or of the listing by the Customer, regional platform restrictions, etc.). The full list of 9 cases is in §5.5 of the Offer.
8. Consent (acceptance)
By placing and paying for an order, the Customer accepts the Offer, the Refund Policy, and this Service Delivery Procedure in their current version. The fact of acceptance is recorded at the moment of payment together with the version of the documents, the date, and the time.
9. Channels and support
Order support and customer service: Telegram @evo_orders_bot, email support@evo.do, WhatsApp +44 7361 630001. Response within 30 minutes during business hours.
10. Provider's details
ROVLEX INTERNATIONAL LTD (brand EVO)
Company number: 16314439
128 City Road, London EC1V 2NX, United Kingdom
Email: support@evo.do · Website: evo.do
Current version: https://evo.do/en/legal/service-delivery/.